Vemula Software Technology (Private) Limited · Version 1.0
Welcome to VeMula. These terms are a simple agreement between you (the person using the app) and Vemula Software Technology (Private) Limited. By creating an account or using VeMula, you agree to them.
1 · What VeMula is
VeMula is a business record-keeping app. It records what you tell it — it is not a bank, a lender, or an accountant.
2 · Your account
You sign up with your phone number and a PIN. Keep your PIN secret — anyone with it can see your records. Give true information, and be 18 or older. One account is for one store; what your staff do on it counts as done by you.
3 · Your records belong to you
This is our most important promise. Your products, sales, stock and customer tabs are yours, not ours. You can export a copy at any time. If you stop paying, we never delete your records or hold them hostage — your account becomes read-only until you pay. We never sell your records to anyone.
4 · Paying for VeMula
VeMula charges a small subscription, shown in the app before you pay, collected through EcoCash or other methods only when you approve on your phone. If a payment is late you get a grace period (currently 7 days); after that the app becomes read-only until you pay. If prices change, we tell you in the app at least 14 days first. Payments are for time already made available and are not refundable except where the law says otherwise.
5 · Free trial
During a free trial (currently 1 month) the app is free. You will be told clearly before any charging starts — nothing is ever taken without your approval on your phone.
6 · What you may not do
Do not use VeMula for anything illegal, try to break into or copy the service, or use receipts and reminders to harass or defraud anyone. Serious breaches can lead to suspension — but you can still request an export of your records.
7 · Honest limits
Figures reflect what you enter — check important numbers before big decisions. Reports are not accounting, tax or legal advice. The credit book is your own record; we are not responsible for collecting debts owed to you. The service may sometimes be interrupted; offline records sync when you reconnect.
8 · Our liability
To the extent the law allows, we are not liable for business losses or indirect losses, and our total liability is limited to the fees you paid in the 3 months before a claim. Your legal consumer rights are not affected.
9 · Ending
You can stop any time — export first if you want your records. Deleting your account is permanent. If we ever close the service, you get at least 30 days to export.
10 · Changes
If these terms change, we show the change in the app before it takes effect. The promise in section 3 will not change.
11 · Future features
If we ever offer optional features with partners (for example help applying for a stock loan from a licensed lender), they will be clearly marked, and we will never share your records with any partner unless you tap a clear consent for that specific purpose. Any loan would be between you and the licensed lender — VeMula is not the lender.
12 · Law
These terms are governed by the laws of Zimbabwe. Problems? Talk to us first on our support WhatsApp — most things can be fixed quickly.
Also at vemula-app.com/terms · Questions: hello@vemula-app.com